Looking to boost your resume? All student employment positions at the William Pitt Union and O’Hara Student Center guarantee learning outcomes and development of skills in the following areas:
- Customer Service
- Decision Making
- Job and University Knowledge
- Problem Solving
- Team Work
We are very interested in helping to make this student employment experience tailored to your personal and professional goals. Once hired, you will have the ability to meet with your supervisor 1-2 times per semester to set goals, check on your progress, and help you grow in a way that is beneficial to you!
Positions are subject to available openings.
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William Pitt Union
The WPU’s Guest Relations Assistant position is made up of three roles: Information Desk Assistant, Ticket Office Assistant, and Facilities Assistant. Staff are trained on all three roles and must be willing to work all three.
Guest Relations Assistants will be required to use communication, professionalism, and customer service skills to direct and assist students, campus visitors, and University of Pittsburgh staff. Student employees will develop appropriate customer service skills including: greeting visitors, answering questions, and using proper phone etiquette. The Guest Relations Assistant is expected to remain alert and knowledgeable of building activities at the William Pitt Union, O’Hara Student Center, and Schenley Quad.
At the Information Desk, the student staff member will have an opportunity to maintain the William Pitt Union information desk, accurately log and maintain Lost & Found and Will Call items, distribute keys to student offices, assist in handling facility issues, make deliveries across campus, and perform any other administrative tasks as assigned.
At the Ticket Office, the student staff member will be trained on the WPU Ticket Office duties in order to properly operate the Ticket Office and cash register. Duties of this role include selling various event tickets for student organizations and departments, assisting with Posvar Hall locker rentals, counting, verifying, and sorting cashboxes, and other administrative tasks. This role requires a high level of attention to detail, responsibility, and trustworthiness.
As a Facilities Assistant, the student staff member will work with facilities staff to properly sanitize meeting rooms and lounges as well as monitor proper usage of space throughout the facility.
At times, the Guest Relations Assistant will assist in handling emergencies and following protocol in the event of an emergency.
Evening and weekend hours are required.
Previous customer service experience preferred. The ability and eagerness to work in a fast-paced, ever-changing environment is a must. A positive attitude, attention to detail, exceptional communication, and showing initiative will be required.
Nordy’s Attendants serve students who utilize Nordy’s Place through management of games, pool and ping pong rentals, and food service. The attendant is responsible for upholding all food service requirements when preparing and serving food. The Nordy’s Attendant is responsible for ensuring a clean appearance of Nordy’s Place at all times. The Nordy’s Attendant will provide a high level of customer service to all patrons of Nordy’s Place. Additionally, Attendants will help plan and execute events in Nordy’s Place. This position is in a fast-paced environment in which students will manage multiple tasks at once to ensure a smooth operation of Nordy’s Place. Evening and weekend hours are required. Sales and food service is not required, but preferred.
A Reservations Assistant must be efficient, attentive and a fast learner. The duties of a Reservations Assistant are to reserve spaces on campus via EMS software for student organizations and University departments, produce room setups for events in the William Pitt Union, and handle inquires via phone, email, and at the reservations window. Students must have a high standard for customer service as this position involves interacting with others, such as the William Pitt Union staff, representatives of campus organizations, and departments throughout the University of Pittsburgh.
O’Hara Student Center
The OSC Information Desk attendant will be required to use problem solving, communication and organizational skills to direct and assist students, campus visitors, and University staff. While employed at the OSC Information Desk, students will use their knowledge of both the campus and the city to help students, faculty and staff successfully navigate the facility, campus and Pittsburgh. Student employees will develop extensive customer service skills. In addition, the information attendant will maintain a list of building activities and distribute keys and passes to student offices in accordance with OSC procedures and policies. The information attendant will assist in handling emergencies and following protocol in the event of an emergency.
While employed with Technical Services, the student employee will provide audio/visual support to events in the William Pitt Union and O’Hara Student Center. Technical Services staff are mainly responsible for setting up and running events as well as assisting in the operation of sound for events. Therefore, they must develop and demonstrate a working knowledge of all technical equipment (lighting, sound, stage, & projection). Prior live audio and lighting experience is preferred, but not required. Training on all equipment will be provided. The Technical Services staff will also provide a high level of customer service to all patrons of the William Pitt Union and the O’Hara Student Center. Staff will be required to provide customer support by greeting visitors and providing them with any needed technical assistance. This position is in a fast-paced environment in which students will manage multiple tasks at once, utilize strong communication skills and maintain a professional demeanor. Prior customer service experience is preferred, but not required.
**Student Manager positions are also available in all 3 locations. Once you have gained the appropriate amount of experience, you will be eligible to apply for a leadership position within the office (as positions are available).**