Pharmacy Services

University Pharmacy updates due to COVID-19

  • The University Pharmacy is open for business Monday – Friday from 9am to 5pm
  • You can now submit refill requests and ask questions electronically through PocketRx app available for both iOS and Android. Just add the University Pharmacy to your profile.
  • Over the Counter items can be ordered online for pick up by visiting:
    University Pharmacy Over the Counter (OTC) Items
  • Pre-payment prior to pickup is encouraged.   Please call 412-383-1850 or text us through PocketRx for more information.

The pharmacy is open for walk in service:

  • Face coverings are required at all times within the pharmacy
  • The waiting area is currently unavailable
  • Please follow all floor markings to maintain proper social distancing
  • Prepayment via phone or contactless payment (ApplePay, etc.) is preferred
  • We ask that only the patient or patient’s representative enter the pharmacy to pick up prescriptions

The University Pharmacy can mail certain prescriptions within PA:

  • Delivery is only available within the state of Pennsylvania
  • Shipping charges may apply
  • Payment information and consent to mail must be provided via phone for each order
  • Delivery usually occurs 2 to 5 days after shipment
  • Controlled substances and refrigerated items cannot be mailed
  • We cannot mail or deliver prescriptions to the Oakland area

Pharmacy FAQ

I am a new student at the University of Pittsburgh and would like to fill a prescription at the University Pharmacy.   What should I do?
The University Pharmacy can accept electronic, written, faxed, and verbal prescriptions (over the phone) for all medications except controlled substances.   (Please see the section on controlled substances for more information).

I have a current prescription that I take.   Am I able to have it filled at the University Pharmacy?

We recommend that you have your prescriber send a new prescription electronically to the University Pharmacy.   If your prescriber is unable to do this, we can also transfer your prescription from another pharmacy.   Please note that prescription transfers may take up to several days to complete based on the time of year.   If you would like to initiate a prescription transfer request please click on Pharmacy Patient Links at the top of the page.

How do I refill my prescription and what is my prescription number?
You can refill your prescription online through the PocketRx app or you can call your refill into the pharmacy at 412-383-1850.   You will need your prescription number to submit your refill request.   You can find your prescription number on the label of your prescription vial in the upper left corner next to the letters “Rx”.   Example: Rx123456.   Please allow 1 business day to refill all prescriptions.   For more information on how to read your prescription label please CLICK HERE.

Can I use my health insurance at the University Pharmacy?
The University Pharmacy is contracted with over 100 prescription plans throughout the country and the pharmacy staff is happy to work with you to find out if your prescription is covered.   Unfortunately, not all insurance plans may classify the University Pharmacy as being in network.   Depending on the medication, the pharmacy may be able to provide the prescriptiopn at a low cost or transfer it to a nearby preferred pharmacy.   (Note: the University Pharmacy is not contracted with out of state Medicaid programs)

Where can I find my prescription insurance information?
The University Pharmacy will need at least 4 pieces insurance of information at the time of service.   Usually this information is located on your health insurance card, but may be provided on a separate prescription benefits card.
The information needed is:

  • Member Identification Number
  • Rx BIN
  • Rx Group
  • PCN


Why does my prescription cost money and how can I pay for it?
The copay or out of pocket cost of your prescription is set by your insurance company.   The cost may be impacted by what “tier” your insurance company considers the medication.   Higher tier medications usually have higher copay amounts.   The University Pharmacy accepts credit/debit cards (VISA, MasterCard, Discover), Panther Funds, Flexible Spending Account (FSA) cards, cash, and check.   The University Pharmacy is not able to charge prescription costs to your bursar account.

What is a deductible and why is my prescription so expensive?
If your prescription has a very high copay this may be an indication that you have an insurance deductible.   A deductible is the amount your insurance requires you pay out of pocket before they start to pay as well.   For instance, if you have a $2000 deductible it means that you must pay the first $2,000 of covered healthcare costs yourself.   After you pay your deductible, you usually pay only a copayment or coinsurance for covered services (including prescriptions).   Deductibles vary based on insurance plan and will often “reset” at the start of a new year or enrollment in a new plan.

How long is my prescription valid and how long will you keep my prescription if I cannot pick it up today?
We can keep your prescription filled and ready for up to 14 days.   Unclaimed prescriptions will be returned and removed from your insurance.   Prescriptions for non-controlled substances are valid for up to 1 year from the date written or the total number of prescribed refills have been exhausted.   Controlled substance prescriptions are valid for up to 6 months from the date written.   We can keep prescriptions “on hold” for you until you need them filled.

Can the University Pharmacy fill prescriptions for ADHD medications and other controlled substances?
The University Pharmacy is able to fill prescriptions for prescriptions narcotic stimulants and other schedule II controlled substances from DEA licensed prescribers from all states.   Prescriptions for these medications must either be provided as written hard copies or submitted electronically.   Please note that it is strongly encouraged that your prescriber submit all controlled substances prescriptions electronically.   This can greatly reduce the time to process/authenticate a prescription and avoid the risk of loss or diversion.   Because these prescriptions are not able to be refilled, a new prescription is a required every month.   To help avoid the chance of being without medication, your prescriber may submit up to 3 months of prescriptions in advance for the pharmacy to maintain on hold for you.   All controlled substance prescriptions must be less than 6 months old and will require patient photo identification at the time of pick up.

What should I do if I have a question about my medication?
Ask your pharmacist!   You can always feel comfortable asking our pharmacists questions about your medications.   We are here to help you.   We are available by phone or text using the PocketRx App.