Using Online Student Health

Using Online Student Health Portal

The Student Health Service provides a variety of Online Portal Services to all students of our Oakland Campus thru the Student Health Service Student Portal site.   The Student Health Service Student Portal site can also be found from inside the University student portal my.pitt.edu by searching for “Student Health Service Student Portal”.


Please make sure that you review Usage Pre-Requisites and Scheduling Restrictions before attempting to connect to the Online Student Health Portal.


The many functions of the Online Student Health Portal are described below:

 

Logon Procedure

Go to Online Student Health System
The online Student Health system can be accessed by using one of the approved browsers and one of the following methods:

Logon

  • Logon to the site thru the Pitt Passport system using your assigned Pitt Student Account name and your chosen password.

IMPORTANT: If you are unable to access Online Student Health, you have not been granted entitlement because you do not meet all of the specified requirements.
Please review the Usage Pre-Requisites for both the University student portal and Online Student Health.

Schedule an Appointment

Due to the pandemic, full online Appointment scheduling is not available. However, online Appointment scheduling is available for some specialty clinics only.

 

  1. Please review the Scheduling Restrictions before continuing to see the list of medical reasons that you are allowed to schedule an appointment for using Online Student Health.
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  3. Logon to the Student Health Service Student Portal site to enter Online Student Health.   Review the Logon Procedure if you need assistance.
    CLICK HERE to view snapshot of Online Student Health Home Page.
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  5. From the Online Student Health Home Page, locate the Appointment link and click on it.
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  7. The appointment scheduler page #1 should appear.   You must complete the following search parameter fields in the Scheduler Utility, then click on Submit button to proceed to the next page:
    • Reason – Using Drop Down box
    • Provider -- Using Drop Down box

    CLICK HERE to view snapshot of Scheduler Utility Page #1.

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  9. On page #2 of the Scheduler Utility, you will see a calendar on the left and the available list of appointments for the selected date on the right.   Select the date from the calendar to find the appointments available for that date.
    CLICK HERE to view snapshot of Scheduler Utility Page #2.
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  11. Based on the search parameters and the date that you provide, a list of appointments will appear on the right side of the Scheduler Utility.   Click on Select button for the appointment that you want to make.
    CLICK HERE to view snapshot of Scheduler Utility Page #2 with appointment list.
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  13. Your scheduled appointment will be verified and you will be sent an appointment confirmation email. There will be a forms link in the message if you have appointment specific forms that need completed prior to your scheduled appointment.
    CLICK HERE to view snapshot of Scheduler Utility Page #2 with Appointment Confirmation.

Cancel an Appointment

  1. Logon to the Student Health Service Student Portal site to enter Online Student Health.   Review the Logon Procedure if you need assistance.  CLICK HERE to view snapshot of Online Student Health Home Page.
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  3. From the Online Student Health Home Page, locate the Upcoming Appointments section at the right of the page.
    CLICK HERE to view snapshot of Online Student Health Home Page with Upcoming Appointments.
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  5. Click on the CANCEL button under the appointment that you want to cancel.   A Cancellation Reason box will appear.
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  7. You will then need to select a Cancellation Reason from a drop down box that will appear. After selecting a Cancellation Reason, then click on the Submit button.
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  9. A Cancellation email will be sent you to verify that the appointment was successfully cancelled.
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  11. You can cancel an appointment online up to 12 hours before the scheduled appointment time.


If you are unable to cancel your appointment online, please call us at least 2 hours prior to your scheduled appointment time at (412) 383-1800 to cancel.


*** Failure to cancel will result in being charged a NoShow Fee.

Self Check-In for Appointment

Self Check-In should always be completed at least one hour before the scheduled appointment - unless otherwise instructed - because of all of the appointment related forms and consents that must be completed prior to the appointment.

If you start Self Check-In, but are unable to complete the Self Check-In process due to technical difficulties, please contact the Student Health Service at (412) 383-1800 so that your check-in status can be reset to allow you to complete the Self Check-In process.


** Before starting Self Check-In process below ***

If using a smart phone device, please make sure that you have Location turned on/enabled.
This is needed to communicate with our mobile Self Check-In system from those devices.

For best results when using a smart phone device, copy the Student Health Portal link - https://my.pitt.edu/launch-task/all/student-health-portal
into the Google App on your phone.


Self Check-In

  1. Go to the Student Health Portal to start the Self Check-In process.   CLICK HERE to enter the Student Health Portal.
  2. SHS_TELE_UpcomingApptOnce you have logged in, you will find your scheduled appointment in the To Do List at the bottom of your screen.
    Click on image link to view full size example.
  3. SHS_TELE_FormPromptClick on the Check In button to start Self Check-In.   You will then be prompted to complete required forms and consent.   Click on OK.
    Click on image link to view full size example.
  4. SHS_TELE_FormsScreenAfter clicking on the OK button, the Forms screen will appear with your appointment’s required forms and consent.
    Click on image link to view full size example.
  5. To complete forms:
    • Click on form.
    • Answer all questions
    • Click on the Submit button located at the bottom of the form.
  6. SHS_TELE_FinishCheckinMSGOnce you have submitted all required forms and consent, the Finish Check-In screen will appear.   Click on OK.
    Click on image link to view full size example.
  7. SHS_TELE_CheckinDoneOn the Student Health Portal Main Screen, check the To Do List for your scheduled appointment and confirm the status has changed to Checked In.   This verifies that you have successfully completed all required forms and consent.   Click on image link to view full size example.

 

Secure Messages

Secure messaging allows clinicians and their patients to safely communicate with each other through the online access portal. If you are familiar with using email packages, then you shouldn't have any trouble using this service. It "looks" like email, but it is NOT email !


CAUTION: Please use this judiciously because all secure message communications will become part of your Student Health Electronic Medical Record.


How to use Secure Message Area

  1. Logon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    CLICK HERE to view snapshot of Online Student Health Home Page.
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  3. From the Online Student Health Home Page, locate the Messages link and click on it.
    CLICK HERE to view snapshot of the Message Manager page.
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  5. There will be 3 self-explanatory buttons:
    • Inbox
    • Compose New
    • Sent


Inbox - Viewing Secure Messages Received

  1. From the Message Manager, click on the Inbox button. The Inbox page will appear with a list of received message headers (if you have any).
    CLICK HERE to view snapshot of Inbox page.
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  3. From the list of received message headers, click on a selected message to open up the message for viewing. The message contents screen will appear.
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  5. When viewing the message contents, there will be 1 self-explanatory navigation button at the top of the message contents:
    • Reply - Click on this button if you want to reply to this message.


Compose New - Sending a Secure Message

  1. From the Message Manager, click on the Compose New button. The Compose New message entry page will appear.
    CLICK HERE to view snapshot of Compose New message entry page..
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  3. Using a standard email format interface, there are 3 fields that need entries:
    • To: - Select a clinician from a Drop Down box for this field.
    • Subject: - Enter your subject info into this field.
    • Message: - Enter your message info into this field.
  4. When finished completing these 3 fields, click the Send button. Your message is sent to the clinician.


Sent - Viewing Secure Messages Sent

  1. From the Message Manager, click on the Sent button. The Sent page will appear with a list of sent message headers (if you have any).
    CLICK HERE to view snapshot of Sent page.
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  3. From the list of sent message headers, click on a selected message to open up the message for viewing. The message contents screen will appear.

Immunization History Entry

By completing your Immunization form online, you will accomplish the following:

  • This will prevent an Immunization hold from being placed on your student account.
  • This medical information enables our medical staff to provide optimal care to you.
  • By completing required forms before your visit, you will save time on your visit by helping the Health Service to operate more efficiently.

It is University policy that all new students to the University (including Freshmen) must provide immunization information to the University Health Service. Another requirement of this policy is that is that all students must be immunized with the MMR vaccine or the alternative equivalent.   An Immunization hold is the result of violating this policy and will prevent you from registering for classes until it is removed.


Immunization History Entry Form

  1. Logon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.  CLICK HERE to view snapshot of Online Student Health Home Page.
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  3. From the Online Student Health Home Page, locate the Immunization link and click on it.
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  5. You will see the following 2 selections:
    • Enter Dates - Enter or modify your Immunization data.
    • View History - See your Immunization status
  6. Click on the Enter Dates link. Enter your immunization information in the appropriate sections.
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  8. After entering any immunization information, you must click on a Submit button in order for it to be processed.CLICK HERE to view snapshot of a section from the Immunization page.

Medical History Entry

By completing your Medical History form online, you will accomplish the following:

  • This medical information enables our medical staff to provide optimal care to you.
  • By completing required forms before your visit, you will save time on your visit by helping the Health Service to operate more efficiently.

 

Medical History Entry Form

  1. Logon to the Student Health Service Student Portal site to enter Online Student Health.   Review the Logon Procedure if you need assistance.  CLICK HERE to view snapshot of Online Student Health Home Page.
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  3. From the Online Student Health Home Page, locate the Forms link and click on it.
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  5. When the Forms page appears, you will see a link for SHSHealth History Form.   Click on the SHSHealth History Form link.  CLICK HERE to view snapshot of Forms page.
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  7. On the Health History form, please answer the questions as accurately as possible.   You are not required to answer every question on the form to successfully complete it.
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  9. After completing the history form, you must click on the Submit button in order for it to be processed.  CLICK HERE to view snapshot of a section from the Medical History Form.

 

SHS_PortalButton