Using Online Student Health

Using Online Student Health Portal

The Student Health Service provides a variety of Online Portal Services to all students of our Oakland Campus thru the Student Health Service Student Portal site.   The Student Health Service Student Portal site can also be found from inside the University student portal my.pitt.edu by searching for “Student Health Service Student Portal”.


Please make sure that you review Usage Pre-Requisites and Scheduling Restrictions before attempting to connect to the Online Student Health Portal.


The many functions of the Online Student Health Portal are described below.   Click on an item in the list below to reveal the specific instructions:

COVID Vaccine Date History Entry

Using the Online Student Health Student Portal site to input your COVID Vaccine History information:

  1. Logon to the Student Health Service Student Portal site
  2. From the Top line menu, click on the Immunization selection.
  3. Select COVID U.S. Approved or COVID International Approved, to find your specific COVID vaccination type.
  4. Enter the dates for the specific COVID vaccination that you received.
  5. After entering your COVID vaccination dates, click on the Submit button on right side of screen to finish.
COVID Vaccine Exemption Request


Using the Online Student Health Student Portal site to obtain a COVID Vaccine Exemption Request form:

  1. Logon to the Student Health Service Student Portal site
  2. From the Top line menu, click on the Forms selection.   Select Imm Exemption Request Form from the list.
  3. Print this form and fill it out for the exemption you are requesting.
  4. Take a snapshot of the completed form or use a document scanner to get an electronic version of your completed form.


Using the Online Student Health Student Portal site to upload a completed Immunization Exemption Request form:

  1. Take a snapshot of the completed form or use a document scanner to get an electronic version.
  2. Logon to the Student Health Service Student Portal site
  3. From the Top line menu, click on the Upload selection to upload the completed Immunization Exemption form
  4. Select Immunization Exemption Request form from the drop down menu at bottom of page.
  5. Use the Select File button to select the electronic version of the completed Immunization Exemption form in order to upload it.
COVID Document Upload

Using the Online Student Health Student Portal site to upload your COVID Test Results or Vaccination Card:

  1. Logon to the Student Health Service Student Portal site
  2. From the Top line menu, click on the Upload.
  3. Go to "Choose Document you are uploading". From the dropdown list, select Medical Records to upload test results OR select COVID Vaccination Card to upload card image.
  4. To avoid problems when uploading documents and/or complete instructions regarding Document Uploads, please review Upload Documents - Limitations and Upload Documents - Procedure selections below.
Logon Procedure

Go to Online Student Health System
The online Student Health system can be accessed by using one of the approved browsers and one of the following methods:

Logon

  • Logon to the site thru the Pitt Passport system using your assigned Pitt Student Account name and your chosen password.

IMPORTANT: If you are unable to access Online Student Health, you have not been granted entitlement because you do not meet all of the specified requirements.
Please review the Usage Pre-Requisites for both the University student portal and Online Student Health.

Schedule an Appointment

Due to the pandemic, full online Appointment scheduling is not available. However, online Appointment scheduling is available for some specialty clinics only.

Please review the Scheduling Restrictions before continuing to see the list of medical reasons that you are allowed to schedule an appointment for using Online Student Health.

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_PortalHomePgMenuFrom the Online Student Health Home Page, locate the Appts link and click on it.
    Click on image link to view full size example.
  3. SHS_SchedulerUtility1The appointment scheduler page #1 should appear.
    You must complete the following search parameter fields in the Scheduler Utility, then click on Submit button to proceed to the next page:• Reason – Using Drop Down box
    Provider – Using Drop Down box
    Click on image link to view full size example.
  4. SHS_SchedulerUtility2On page #2 of the Scheduler Utility, you will see a calendar on the left and the available list of appointments for the selected date on the right. Select the date from the calendar to find the appointments available for that date.
    Click on image link to view full size example.
  5. SHS_SchedulerApptListBased on the search parameters and the date that you provide, a list of appointments will appear on the right side of the Scheduler Utility.   Click on Select button for the appointment that you want to make.
    Click on image link to view full size example.
  6. SHS_SchedulerUtility2ConfirmYour scheduled appointment will be verified and you will be sent an appointment confirmation email.   There will be a forms link in the message if you have appointment specific forms that need completed prior to your scheduled appointment.
    Click on image link to view full size example.
Cancel an Appointment
  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_HomePgApptFrom the Online Student Health Home Page, go to To Do Lists at the bottom of page. Locate the Upcoming Appointments section.
    Click on image link to view full size example.
  3. Click on the CANCEL button under the appointment that you want to cancel.   A Cancellation Reason box will appear.
  4. You will then need to select a Cancellation Reason from a drop down box that will appear.   After selecting a Cancellation Reason, then click on the Submit button.
  5. A Cancellation email will be sent you to verify that the appointment was successfully cancelled.   You can cancel an appointment online up to 12 hours before the scheduled appointment time.

If you are unable to cancel your appointment online, please call us at least 2 hours prior to your scheduled appointment time at (412) 383-1800 to cancel.


*** Failure to cancel will result in being charged a NoShow Fee.

Self Check-In for Appointment

Self Check-In should always be completed at least one hour before the scheduled appointment - unless otherwise instructed - because of all of the appointment related forms and consents that must be completed prior to the appointment.

If you start Self Check-In, but are unable to complete the Self Check-In process due to technical difficulties, please contact the Student Health Service at (412) 383-1800 so that your check-in status can be reset to allow you to complete the Self Check-In process.


** Before starting Self Check-In process below ***

If using a smart phone device, please make sure that you have Location turned on/enabled.
This is needed to communicate with our mobile Self Check-In system from those devices.

For best results when using a smart phone device, copy the Student Health Portal link - https://my.pitt.edu/launch-task/all/student-health-portal
into the Google App on your phone.


Self Check-In

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_TELE_UpcomingApptOnce you have logged in, you will find your scheduled appointment in the To Do List at the bottom of your screen.
    Click on image link to view full size example.
  3. SHS_TELE_FormPromptClick on the Check In button to start Self Check-In.   You will then be prompted to complete required forms and consent.   Click on OK.
    Click on image link to view full size example.
  4. SHS_TELE_FormsScreenAfter clicking on the OK button, the Forms screen will appear with your appointment’s required forms and consent.
    Click on image link to view full size example.
  5. To complete forms:
    • Click on form.
    • Answer all questions
    • Click on the Submit button located at the bottom of the form.
  6. SHS_TELE_FinishCheckinMSGOnce you have submitted all required forms and consent, the Finish Check-In screen will appear.   Click on OK.
    Click on image link to view full size example.
  7. SHS_TELE_CheckinDoneOn the Student Health Portal Main Screen, check the To Do List for your scheduled appointment and confirm the status has changed to Checked In.   This verifies that you have successfully completed all required forms and consent.   Click on image link to view full size example.
Secure Messages

Secure messaging allows clinicians and their patients to safely communicate with each other through the online access portal. If you are familiar with using email packages, then you shouldn't have any trouble using this service. It "looks" like email, but it is NOT email !


CAUTION: Please use this judiciously because all secure message communications will become part of your Student Health Electronic Medical Record.


How to use Secure Message Area

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_MessagesFrom the Online Student Health Home Page, locate the Messages link and click on it.
    Click on image link to view full size example.
  3. There will be 3 self-explanatory buttons:
    • Inbox
    • Compose New
    • Sent


Inbox - Viewing Secure Messages Received

  1. SHS_MessagesInboxFrom the Message Manager, click on the Inbox button. The Inbox page will appear with a list of received message headers (if you have any).
    Click on image link to view full size example.
  2. From the list of received message headers, click on a selected message to open up the message for viewing. The message contents screen will appear.
  3. When viewing the message contents, there will be 1 self-explanatory navigation button at the top of the message contents:
    • Reply - Click on this button if you want to reply to this message.


Compose New - Sending a Secure Message

  1. SHS_MessagesComposeFrom the Message Manager, click on the Compose New button. The Compose New message entry page will appear.
    Click on image link to view full size example.
  2. Using a standard email format interface, there are 3 fields that need entries:
    • To: - Select a clinician from a Drop Down box for this field.
    • Subject: - Enter your subject info into this field.
    • Message: - Enter your message info into this field.
  3. When finished completing these 3 fields, click the Send button. Your message is sent to the clinician.


Sent - Viewing Secure Messages Sent

  1. SHS_MessagesSentFrom the Message Manager, click on the Sent button. The Sent page will appear with a list of sent message headers (if you have any).
    Click on image link to view full size example.
  2. From the list of sent message headers, click on a selected message to open up the message for viewing. The message contents screen will appear.
Immunization History Entry

By completing your Immunization form online, you will accomplish the following:

  • This will prevent an Immunization hold from being placed on your student account.
  • This medical information enables our medical staff to provide optimal care to you.
  • By completing required forms before your visit, you will save time on your visit by helping the Health Service to operate more efficiently.

It is University policy that all new students to the University (including Freshmen) must provide immunization information to the University Health Service. Another requirement of this policy is that is that all students must be immunized with the MMR vaccine or the alternative equivalent.   An Immunization hold is the result of violating this policy and will prevent you from registering for classes until it is removed.


Immunization History Entry Form

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_ImmunizationsFrom the Online Student Health Home Page, locate the Immunization link and click on it.
    Click on image link to view full size example.
  3. SHS_ComplianceChkBefore entering the Immunization page, you may see a spinning circle while the system checks your compliance status.
    Click on image link to view full size example.
  4. SHS_ImmunizationPageThe Immunization page contains dropdown group selections for vaccines and requirements. Please enter all of your immunization information in the appropriate dropdown group categories.
    Click on image link to view full size example.
    Follow the instructions listed in steps 4 thru 6 below for each Immunization that you have data for.
  5. SHS_ImmunizationSelectionSelect one of the displayed Immunization dropdown categories and click on it to open it up.
    Click on image link to view full size example.
  6. Enter the following info in the appropriate entry boxes:
    Vaccine dose dates
    Titer dates and results
  7. SHS_ImmunizationSubmitAfter entering any immunization information, you must click on a Submit button located in a special box on the right side of the page.
    Click on image link to view full size example.
Immunization History Retrieval

The easiest way to view an entire immunization record is the PRINT button.

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health.   Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_ImmunizationsFrom the Online Student Health Home Page, locate the Immunization link and click on it.
    Click on image link to view full size example.
  3. SHS_ComplianceChkBefore entering the Immunization page, you may see a spinning circle while the system checks your compliance status.
    Click on image link to view full size example.
  4. SHS_ImmunizationPagePrintButtonFrom the Immunization page, find the Print button and click on it.
    Click on image link to view full size example.
  5. The complete immunization record will be displayed as a printable PDF.
Medical History Entry

By completing your Medical History form online, you will accomplish the following:

  • This medical information enables our medical staff to provide optimal care to you.
  • By completing required forms before your visit, you will save time on your visit by helping the Health Service to operate more efficiently.

Medical History Entry Form

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_FormsFrom the Online Student Health Home Page, locate the Forms link and click on it.
    Click on image link to view full size example.
  3. SHS_FormsPgWhen the Forms page appears, you will see a link for SHSHealth History Form.   Click on the SHSHealth History Form link.
    Click on image link to view full size example.
  4. On the Health History form, please answer the questions as accurately as possible.   You are not required to answer every question on the form to successfully complete it.
  5. SHS_MedHistoryFmAfter completing the history form, you must click on the Submit button in order for it to be processed.
    Click on image link to view full size example.
Upload Documents - Limitations

The following limitation guidelines are provided to ensure that your Document Upload will be successful.

  • Only items listed under "Documents available to be uploaded" section can be uploaded.
  • Target file MUST be smaller than 4096 KB (~4 MB). Target file name cannot contain any special characters.
  • Your Document MUST be one of these file types!
    Only these file types can be uploaded:
    Picture/Snapshot Images (.gif, .png, .tiff, .tif, .jpg, .jpeg)
    Electronic Documents(.txt, .pdf)
  • If using a Document Scanner to create an electronic document, scan in black and white, or at a setting of 150 DPI to achieve a smaller file size.
Upload Documents - Procedure

Please review Upload Documents - Limitations before continuing.

*** MAKE SURE YOUR NAME AND DATE OF BIRTH ARE ON ALL SUPPORTING DOCUMENTATION before uploading any documents!

  1. SHS_PortalHomePgLogon to the Student Health Service Student Portal site to enter Online Student Health. Review the Logon Procedure if you need assistance.
    Click on image link to view full size example.
  2. SHS_UploadFrom the Online Student Health Home Page, locate the Upload link and click on it.
    Click on image link to view full size example.
  3. Go to "Choose document you are uploading" section, click on the down arrow to select a Document Category.
  4. Select File button will appear.
  5. Click on Select File button to locate the target file on your device.
  6. Click Upload.

SHS_PortalButton